General Conditions of Sale (GCS)
These General Terms and Conditions of Sale (GCS) apply, without restriction or reservation, to all sales concluded between EXOPUMP SAS and the Customer of the www.ikitex.fr website.
The Customer declares to have read these T&Cs and to have accepted them by ticking the box provided for this purpose before proceeding to the validation of his order online on the site www.ikitex.fr. These T&Cs are governed by French law. In the event of a dispute, the French courts will have sole jurisdiction.
Price and Payment
The prices displayed on the site are expressed in euros, all taxes included (TTC) and this excluding participation in shipping costs. The price indicated in the summary of your order is the final price, it includes the total price of the order with the shipping costs.
Payment is made by credit card through Paypal. The Company cannot be held responsible for any fraudulent use of a bank card. The products are the property of the Company until full payment has been received.
Order
The customer places an order by following all the steps imposed by the site. He has the possibility to check all the information provided, in particular the accuracy of the delivery address, the details of the order and its final price. The validation of the order by the Customer constitutes the formation of a sales contract between the Customer and the Company. The Customer agrees to receive by email the tracking information for his order, in particular the order confirmation and his invoice in pdf format when his order is dispatched.
In case of a dispute over a previous order, we reserve the right to refuse a new order.
Products
The pictures of the products have no contractual nature, in particular in terms of colors.
In case of out of stock, the Customer will be immediately informed by email, he can choose among these solutions: either the refund of the missing product, or the exchange by an equivalent product, or a credit note on a next order.
Manufacturing and delivery time
The products are made to order, the manufacturing time takes on average 15 working days. This period may be extended if the workshop is closed or during periods of high activity. In case of longer delays, the Customer will be informed either by email or by information visible on our site.
Delivery times are normally 3 to 4 working days for Metropolitan France or 10 to 15 working days for the others countries. Delivery charges are calculated at the moment of ordering.
Right of retractation
The customer has a period of 14 days from the date of receipt of the order to return his order at his own expense. Please complete the withdrawal form and send it by email to florian@ikitex.fr. Returned products may not be incomplete or damaged.
Guarantees & after-sales service
IKITEX products are guaranteed for 2 years for the mechanical and electronic parts (battery included) and 1 year for the textile parts. In case of breakage or breakdown, please contact us before taking any action. The customer will be responsible for the costs of sending the products to after-sales service.
Responsibility
Exopump SAS cannot be held responsible for damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed.
The customer undertakes to verify that the product does not present any risks for users.
Question - Request - Advice
If you have a question and before any action, do not hesitate to contact us:
– by email: florian@ikitex.fr
– with the contact form (= formulaire de contact)